Everything below is a limit, a price rule or a refusal — the things that decide whether a shipment works. If your question isn’t here, ask it directly and you’ll get a straight answer.
Both, in a specific order. The warehouse is ours: two rooms, 60 m², second floor, one lift, no forklift, in Fuyong, Bao’an, Shenzhen. The freight is arranged, not performed — we book it through fixed partners and pass the cost through.
That matters when something goes wrong, because you always know which half is ours. If a carton is short, that’s on us and you get photographs the same day. If a vessel is late, that’s the carrier, and we tell you instead of hiding it.
Yes — that’s the point. Every supplier sends to the same address, whether they’re shipping 2 cartons or 200:
Send us the packing list before the first delivery, and put your own reference on each carton — supplier name and your order number. If two suppliers use the same mark, we can’t tell their cartons apart, and that is the single most common cause of a wrong count.
Up to 40 kg per carton, and no side longer than 120 cm. That is a hard limit set by the building and by the fact that we handle everything by hand.
Heavier, longer, or palletised and machine-handled cargo is outside what this warehouse can do. If your supplier ships furniture, appliances on pallets, or anything that needs a forklift, we will tell you before it leaves the factory rather than after it arrives.
Seven days free. That covers normal consolidation timing — goods arriving over a week or two while the rest of the shipment catches up.
After that, storage is charged by volume, per month, and it rises the longer goods stay. That is deliberate: this is a working warehouse, not a cheap place to park inventory. If a shipment is going to sit for months, say so up front and we’ll quote it honestly — or tell you we’re the wrong warehouse for it.
Only when you ask us to. The default is: count the outside, check the outside for damage, photograph the label of every carton and one wide shot of the whole consignment.
If you need a carton opened — to check a colour, a size, a private label, or whether the goods match the sample — tell us which cartons and what to look at, and we open, photograph and reseal. We are not a testing lab and we don’t issue inspection certificates. If you need AQL sampling with a report, that’s a third-party job and we’ll say so.
You get three things the day the goods arrive: the count against your packing list, the difference if there is one, and the photographs behind it — carton labels plus a wide shot.
Discrepancies are reported the same day, not at the end of the month. A missing carton is a supplier problem roughly nine times out of ten, and the photograph is what settles it.
Yes. Goods are stored in carton ranges marked per supplier, and released as one consignment when your forwarder books the container.
We also repack: if nine parcels are cheaper as two cartons, we’ll tell you. But repacking is arithmetic, not magic — a carton that gets bigger can cost you more in volumetric weight than you saved. We measure before sealing for exactly that reason.
For the United States, yes: DDP door-to-door by sea, duties and taxes included, 20–35 days depending on destination and sailing schedule. For Europe it’s the same door-to-door DDP, but 40–50 days is the honest range — anyone promising less is quoting the sailing time, not the delivery.
Other destinations we arrange by sea, air or express. Transit and routing vary too much to put a number on, so ask and you’ll get a realistic window rather than a best case.
All of it runs through a fixed partner. We don’t pretend to own vessels or clear customs in countries where we have no presence.
For the US DDP line, we don’t take:
This isn’t caution for its own sake. A DDP shipment clears customs in our name, so a box of unbranded look-alikes becomes our problem, not yours. If you’re unsure about a product, send a photo before you ship.
One exception: lead-acid batteries. Those we can receive, store and ship — the carriers we use accept them. Everything else with a battery in it, assume the answer is no until you’ve asked.
We can receive returned goods, count them, photograph the condition and hold them while you decide what to do next. What we don’t do is repair, refurbish or resell.
Worth knowing: returning goods to China is often more expensive than writing them off. For low-value items, ask about disposal or local resale before you book a return.
Yes, there is a minimum per shipment — small lots are welcome, but every shipment carries the same fixed actions: receiving, counting, photographing, paperwork. Three cartons cost almost as much to handle as thirty.
We quote per shipment rather than publishing a rate card, because the number depends on carton count, weight, whether repacking is involved and how long the goods stay. Send those four things and you’ll have a price the same day — including the minimum, stated plainly.
RMB or USD, by bank transfer, against an invoice. For the first shipment we ask for payment on completion, before the goods leave the warehouse. After a few shipments we can agree terms.
We don’t ask for deposits before goods arrive, and we don’t hold goods hostage over a disputed charge — that’s a bad way to run a warehouse and everyone in this business knows it.
Jason Li. It’s an owner-operated warehouse — the person answering your message is the person who counts your cartons.
We work Monday to Saturday, 09:00–18:00 China time. Messages outside those hours are answered the next morning, which is usually evening for Europe.
Not sure whether your cargo fits? Send the carton weight, the longest side, and roughly how many cartons. You’ll get a yes or a no the same day — and if the answer is no, we’ll tell you what kind of warehouse you actually need. For the equipment and the things we don’t have, see About this warehouse.
You get a quote the same day, and photographs when the goods arrive.
JIHUI SUPPLY CHAIN